Summer is officially here and that means the Salesforce Summer ’19 release is upon us. Salesforce continues to push out improvements and new features to deliver a personalized customer journey.
Check out some of the highlights:
— Salesforce reinforces that 2020 will be the Year of Lightning. Starting in Winter ’20, Salesforce will turn on Lightning Experience for all organization — but there is no need to fret – Salesforce has introduced new tools to help you manage and succeed in this transition.
— As you probably already know, Lightning Experience is a completely reimagined interface. For new Lightning Experience features and enhancements, review these sections to see if any functionality that’s critical to your business is limited or unavailable in this release.
— Salesforce Essentials are expanding – You have more options to add functionality to Essentials through add-ons, like Dialer, Chat and Messaging, and increased storage. Import opportunities using the Data Import Wizard to bring your in-progress deals to Salesforce. Embed automated tasks in your website or help center, recommend next steps to your team when working with customers, and merge cases.
— Salesforce improves it mobile app feature. The latest version of the Salesforce app includes a new process for setting up custom notifications on records that matter the most to your users. They also improved assigning territories to accounts and added enhancements to help keep your users notified and productive no matter where their busy days take them.
— Salesforce IoT: strategic name change. Salesforce has changed the name of IoT Insights to Event Insights to reflect the broader use cases that this feature serves. This name change applies to the Event Insights Lightning standard component in Lightning Experience and Field Service Mobile component in Android.
These are only a few highlights from their extensive release notes. Check out the release notes here.
With the copious number of updates and new features – is your organization fully positioned to astutely optimize it all to meet your needs?
Engaging a reputable Salesforce
partner to review your functionality, provide recommendations, and estimate the
effort, is worth the expenditure. If you can realize an improvement in cost,
time, usage, sales, and/or user adoption, it will be worth your time and money.
So stop putting it off and start taking advantage of the platform you are
running your business on!
Bayforce is a Salesforce Partner with 7 years of successful project outcomes and referenceable customer relationships. For many organizations, we can provide a free assessment outlining “quick win” opportunities, including an estimate of time and costs.
Ready to take move your salesforce experience forward? Reach out to us at firstname.lastname@example.org.