Functional 360 offers cost-effective support across multiple functional SAP areas at a fraction of the costs associated with a full-time employee. Functional 360 includes break/fix, minor enhancements, monitoring/reporting and more. Functional 360 service will be tailored to fit your SAP implementation and business needs. Bringing BayForce’s 15 years of experience providing support across all SAP products and modules to bear on your specific functional needs, coupled with the benefit of a dedicated support team, will reduce the turnaround and quality of minor enhancements and dramatically decrease time to resolution for any break/fix incidents. Avoid language, culture and time zone issues while paying a fraction of the cost of an underutilized FTE by engaging BayForce’s 100% U.S.-based Functional360 team today.
“Get It Done Now” Support & Lower Your Costs
Functional 360 offers our Clients an alternative to the risky and ineffective offshore support solution by providing a support model leveraging highly experienced, 100% U.S.-based SAP resources. In addition, we do not require a large commitment from our clients for this service – we provide the option of both a ‘bucket of hours’ of support across your entire SAP landscape or as little as 1/4 FTEs (10 hours per week) per skill set to meet your specific support requirements.
User Support & Break/Fix
Looking for Level 2/3 support but don’t want to offshore? Many SAP customers have tried offshore support and found the model counterproductive because of low skill level support technicians or communication issues. BayForce offers User Support & Break/Fix to provide SAP help desk support (Level 2/3) for our clients’ user community. We diagnose the incident and determine the appropriate fix for breaks in existing functional configuration and/or existing custom development.
Minor Enhancement & Report Development
Does your organization have enhancement or report development needs that cannot be met by your internal staff and need to be done on a tight budget? BayForce handles the development of new reports, minor new functionality configuration, or enhancements to existing functionality with proven, senior SAP resources that can complete these small projects quickly and at a lower price point than if you hired a full-time external consultant allowing you to address these user requests or mini-projects efficiently without unduly burdening your internal support team.
Our SAP Managed Services provide a full suite of cost-effective managed services to fit your particular needs.
Contact us to learn more about BayForce Remote 360 SAP Managed Services and how it can benefit your organization by improving the stability of your SAP environment, decreasing project completion time, and lowering the total cost of ownership of your SAP system.
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